We offer a Standard 3 Year Limited Warranty throughout the 48 contiguous States and the District of Columbia with all Servers, Storage Servers and Workstations purchased from us.
We also offer a range of on-site warranty and installation services, please contact your Broadberry representative on 1-800-496-9918 for more details and pricing on warranty and installation options.
Telephone Technical Support lines are open Monday to Friday 8am to 5pm Eastern. Excluding Holidays
Have your invoice number and/or system serial number ready.
Call our support department on 302-295-1086 opt.2 or email: firstname.lastname@example.org
Describe the trouble you are having so that our engineer can best diagnose the problem.
You are entitled to lifetime telephone technical support for any Server, Storage Server or Workstation you have purchased from Broadberry Data Systems LLC. We are always happy to answer your technical questions.
Broadberry Data Systems LLC warrants the computer systems it sells to be free from defects in materials and workmanship for three years following the date of purchase. Defective parts may be returned during this three year period for repair or replacement, (whichever is deemed necessary).
RAID Controller Battery Backup Unit (BBU) modules are covered under their manufacturer's original warranty.
External accessories and devices (including, but not limited to, monitors, keyboards, mice, tape drives, rack accessories, networking devices) are warranted only by the original manufacturer's policy.
To initiate a service request, use the following number:-
302-295-1086 opt. 2
To help us better serve you, please have the following information and materials ready when you call:
Please be prepared to tell the technician the type of error message you are getting and when it occurs, what you were doing with the System when the error occurred, and what steps you may have already taken to solve the problem.
Please cooperate with the technician to solve your problem. We find that most system problems and errors can be corrected over the telephone because of close cooperation between the user and the technician.
A service technician will be dispatched to perform on-site repairs once the phone-based troubleshooting process outlined above has been followed. This will ensure the right replacement part is at the site to coordinate with the technicians visit.
Assistance You Must Provide
The service technician will need full access to your location and to your system(s) at no cost to us. You must assure that the service technician has working space, electricity, an internet connection and a local telephone line. If these requirements are lacking, we are not obligated to provide on-site service.
It is necessary that a back up of the software and data on your system's hard disk drive and on any other storage device(s) in the system be done before we provide services to you. You understand and agree that we are not responsible for any loss of software or data.
On-site service is available for your system(s) within the 48 contiguous States and the District of Columbia. The technician will need to have the full address of your system's location. A service technician will be dispatched to your location to service your system, according to your service level.
A service technician will, in most cases, be dispatched to arrive at your location for on-site service on the next business day, Monday to Friday, excluding Holidays.
Regular holidays shall include New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day, unless we notify you otherwise.
These terms and conditions only cover your system(s) located in the 48 contiguous states and the District of Columbia. Hawaii and Alaska are not included. In addition, we may invoice you an additional charge for service in certain remote areas of the United States.
If You Miss the Service Visit
If you or your authorized representative is not at the location when the service technician arrives, the service technician cannot service your system(s). The service technician will leave a card to let you know he/she was there. If this occurs, you may be charged an additional fee for a second service call to repair your system(s).
THESE TERMS AND CONDITIONS ARE OF LIMITED DURATION AND COVERAGE. These terms and conditions extend only to original purchasers of the system(s) and located within the 48 contiguous States and the District of Columbia and to any person who buys the system(s) and these terms and conditions from the original purchaser or a subsequent transferee, as long as all transfer procedures in these terms and conditions have been complied with and transfer fees, if any, have been paid (see "Transfer of this Services Package" below). These terms and conditions extend only to uses for which a covered system was designed. If you use a covered system in a way that it was not intended to be used, this on-site service package is void, and we will not be obligated to repair or replace the system. The services we agree to provide under these terms and conditions are repair services that are necessary because of any defect that exists or occurs in materials or workmanship in the system(s) or in any system component covered by these terms and conditions. Preventive maintenance is not included. Installation, de-installation, or relocation services and operating supplies are not included. Repairs necessitated by software problems, or as a result of alteration, adjustment, or repair by anyone other than us (or our representatives or assignees) are not included. We are not obligated to repair any system or system component that has been damaged as a result of: (i) accident, misuse, or abuse of the system(s) or component (such as, but not limited to, use of incorrect line voltages, use of incorrect fuses, use of incompatible devices or accessories, improper or insufficient ventilation, or failure to follow operating instructions) by anyone other than us (or our representatives or assignees), (ii) an act of God such as, but not limited to, lightning, flooding, tornado, earthquakes, and hurricanes, or (iii) moving the System(s) from one geographic location to another or from one entity to another.
If You Move Your System
If you move your system(s) to a geographic location in which the service coverage you purchased is not available at the same price as you paid for these terms and conditions, you may incur an additional charge to maintain the same categories of service coverage at the new location. If you choose not to pay such additional charge, your service may be automatically changed to categories of service that are available at such price or a lesser price in such new location with no refund available.
Optional & Extended Services
With regard to any services that are not within the coverage of these terms and conditions, it will be within our discretion whether to perform the services, and, if we elect to perform the services, the services will be subject to an additional charge to be paid by you.
On-site service levels require that necessary spare parts be on site prior to dispatch of an Engineer. For best service levels, we strongly recommend that spares kits be obtained at the time of purchase. If the customer does not have the needed parts on site, Broadberry Data Systems will make every effort to obtain the part and have it advance replaced within one business day. However, this effort is dependent on parts availability and delays may occur. Again, we strongly recommend that a selection of spare parts be purchased and stored at your facility.
Your account manager can help you determine which parts to have on hand.
If you do not want to take out an on-site warranty with your equipment or you have purchased your equipment from elsewhere we can offer you pay as you go on site maintenance and installation services throughout North America.
|Service Level||Per Hour|
|Standard Next Day||$180.00|